Terms of Service

The following terms & conditions govern your use of i8core FZE's website and engagement with our strategic advisory services. Please read them carefully before proceeding.

Effective Date: 1 January 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and i8core FZE ("i8core," "we," "us," or "our"), a company registered in Sharjah Publishing City Free Zone, United Arab Emirates. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

1. Acceptance of Terms

By accessing or using the i8core FZE website, submitting enquiries through our contact channels, or entering into any service agreement with i8core FZE, you confirm your acceptance of these Terms. If you do not agree with any provision of these Terms, you must discontinue use of our website and services immediately.

These Terms apply to all visitors, users, clients, and any other persons who access or use our website or engage our services. Where a client is a corporate entity or institution, the individual accepting these Terms represents and warrants that they have the authority to bind that entity to these Terms.

2. Description of Services

i8core FZE is a strategic advisory & intelligence firm providing a range of professional services, including but not limited to:

  • Public & Government Relations
  • Asset Tracing & Corporate Intelligence
  • Crisis Management & Strategic Communications
  • Frontier Markets & Project Advisory
  • Management Consultancy & Organisational Strategy
  • Marketing, Public Relations & Communications Consultancy
  • Project Management Services
  • Advertising, Digital Marketing & Online Marketing

The specific scope, deliverables, timelines, and fees for any engagement shall be defined in a separate service agreement, proposal, or statement of work executed between i8core FZE and the client. These Terms serve as the overarching framework governing all such engagements unless expressly superseded by the terms of an individual service agreement.

i8core FZE reserves the right to modify, suspend, or discontinue any aspect of its services at any time, with reasonable notice to affected clients where an active engagement is in progress.

3. Client Obligations

Clients engaging i8core FZE's services agree to the following obligations:

  • Provide accurate, complete, and timely information as reasonably required for the performance of services
  • Designate authorised representatives with decision-making authority for the engagement
  • Respond to requests for information, approvals, and feedback within agreed timeframes
  • Comply with all applicable laws, regulations, and ethical standards in connection with the engagement
  • Make payment of fees in accordance with the agreed payment schedule and terms
  • Not use i8core FZE's services for any unlawful, fraudulent, or unethical purpose

Failure to meet these obligations may result in delays, additional costs, or, in serious cases, termination of the engagement at i8core FZE's discretion.

4. Confidentiality

i8core FZE recognises that our engagements frequently involve highly sensitive and confidential information. Accordingly, we maintain the strictest standards of confidentiality in all client matters.

  • All information shared by clients in connection with an engagement shall be treated as confidential unless otherwise agreed in writing or unless such information is already in the public domain through no fault of i8core FZE
  • i8core FZE shall not disclose confidential client information to any third party without the prior written consent of the client, except where required by law, regulation, or valid court order
  • Our personnel, subcontractors, and partners are bound by confidentiality obligations consistent with these Terms
  • Confidentiality obligations shall survive the termination or expiry of any engagement for a period of five (5) years, or such longer period as may be specified in an individual service agreement

Clients likewise agree to treat as confidential any proprietary methodologies, processes, tools, or strategic frameworks disclosed by i8core FZE in the course of an engagement.

5. Intellectual Property

Unless expressly agreed otherwise in a written service agreement:

  • All intellectual property rights in deliverables, reports, analyses, strategies, and other work product created by i8core FZE in the course of an engagement shall remain the property of i8core FZE until full payment has been received
  • Upon receipt of full payment, the client shall receive a non-exclusive, non-transferable licence to use the deliverables for their intended internal business purposes
  • i8core FZE retains ownership of all proprietary methodologies, frameworks, tools, templates, and know-how developed before or during the engagement, including any improvements or adaptations made in the course of client work
  • The client shall not reproduce, distribute, sublicense, or make available to third parties any i8core FZE deliverables or proprietary materials without prior written consent

The i8core name, logo, branding, and all associated trademarks are the exclusive property of i8core FZE. No licence or right to use any i8core FZE trademark is granted by these Terms.

6. Fees & Payment

Fees for i8core FZE's services shall be as set out in the applicable service agreement, proposal, or statement of work. Unless otherwise specified:

  • All fees are quoted in United States Dollars (USD) or United Arab Emirates Dirhams (AED) and are exclusive of applicable taxes
  • Payment is due within thirty (30) days of invoice date unless otherwise agreed in writing
  • i8core FZE reserves the right to suspend services in the event of overdue payment exceeding thirty (30) days
  • Expenses reasonably incurred in the performance of services, including travel, accommodation, and third-party costs, shall be reimbursed by the client as agreed in advance

7. Limitation of Liability

To the fullest extent permitted by applicable law:

  • i8core FZE's total aggregate liability arising out of or in connection with any engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim
  • i8core FZE shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, or reputational damage, regardless of the cause of action or the theory of liability
  • i8core FZE shall not be liable for any loss or damage arising from the client's failure to act upon advice or recommendations provided, or from the client's use of deliverables in a manner not contemplated by the engagement
  • i8core FZE provides advisory & intelligence services on a best-efforts basis. While we strive for accuracy & thoroughness in all our work, we do not guarantee specific outcomes, results, or returns on investment

Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

8. Indemnification

The client agrees to indemnify, defend, and hold harmless i8core FZE, its directors, officers, employees, agents, and subcontractors from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • The client's breach of these Terms or any service agreement
  • The client's use of deliverables in a manner not authorised or contemplated by the engagement
  • Any inaccurate, incomplete, or misleading information provided by the client
  • Any violation of applicable laws or regulations by the client in connection with the engagement

9. Termination

Either party may terminate an engagement in accordance with the terms of the applicable service agreement. In the absence of specific termination provisions in a service agreement:

  • Either party may terminate an engagement by providing thirty (30) days' written notice to the other party
  • i8core FZE may terminate an engagement immediately if the client breaches any material term of these Terms or the applicable service agreement
  • i8core FZE may terminate an engagement immediately if the client fails to make payment within sixty (60) days of the invoice due date
  • Upon termination, the client shall pay all fees and expenses accrued up to the effective date of termination

Termination of an engagement shall not affect any rights, obligations, or liabilities that have accrued prior to termination. The provisions relating to confidentiality, intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

10. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms or any service agreement if such delay or failure results from circumstances beyond the reasonable control of the affected party, including but not limited to natural disasters, acts of government, war, civil unrest, sanctions, epidemics, pandemics, or disruptions to critical infrastructure.

The affected party shall notify the other party promptly of the force majeure event and use reasonable efforts to mitigate its impact. If a force majeure event continues for more than ninety (90) days, either party may terminate the affected engagement without liability.

11. Website Use

The content of the i8core FZE website is provided for general informational purposes only. While we endeavour to keep the information accurate & current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the website content.

  • You may not use the website in any way that could damage, disable, or impair its operation or interfere with other users' access
  • You may not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems
  • You may not use automated tools to scrape, harvest, or extract content from the website without prior written permission
  • All content on the website, including text, graphics, logos, and design elements, is protected by intellectual property laws and may not be reproduced without permission

12. Privacy & Data Protection

i8core FZE is committed to protecting the privacy of our clients & website visitors. Our collection, use, and handling of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our website or engaging our services, you consent to the data practices described in the Privacy Policy.

We process personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any applicable data protection regulations within the Sharjah Publishing City Free Zone.

13. Governing Law & Jurisdiction

These Terms, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates.

The parties agree to submit to the exclusive jurisdiction of the courts of the Emirate of Sharjah, United Arab Emirates, for the resolution of any disputes arising out of or in connection with these Terms. Notwithstanding the foregoing, i8core FZE reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

Where agreed between the parties, disputes may alternatively be resolved through arbitration administered by the Sharjah International Commercial Arbitration Centre (Tahkeem) in accordance with its applicable rules.

14. Changes to These Terms

i8core FZE reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Changes will be effective upon posting of the revised Terms on this page, with the "Effective Date" updated accordingly.

For clients with active engagements, material changes to these Terms will be communicated directly via email or through the designated point of contact. Continued use of our website or services following the posting of changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page from time to time for changes.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

16. Entire Agreement

These Terms, together with any applicable service agreement, proposal, or statement of work, constitute the entire agreement between the parties in relation to the subject matter hereof. These Terms supersede all prior negotiations, representations, warranties, commitments, and undertakings, whether written or oral, in relation to the same subject matter.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

  • Company: i8core FZE
  • Registered Address: Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
  • Email: info@i8core.com
  • Website: www.i8core.com